Frequently asked questions

What is DownloadPal?

DownloadPal is a secure file sharing service that allows you to create unique, encrypted download links for your files. It gives you control over who can access your files, for how long, and how many times.

How does DownloadPal work?

You provide a source link to your file (from any cloud storage or server), and DownloadPal generates unique, secure download links. You can then share these links, set expiration dates, download limits, and track usage.

Is DownloadPal secure?

Yes, we use industry-standard encryption for all source links and download links. We never access your actual files, and our system is regularly audited for security vulnerabilities.

Do I need to upload my files to DownloadPal?

No, DownloadPal works with your existing storage. You just provide the original link, and we create secure, trackable download links from it.

What are the benefits of using DownloadPal over direct file links?

DownloadPal offers enhanced security, control over access, download limits, expiration dates, and detailed analytics. It protects your original file location and allows you to revoke access at any time.

Do recipients need a DownloadPal account to download files?

No, recipients simply click the link you provide to download the file. No account creation or special software is required.

Can I use DownloadPal with my existing cloud storage?

Yes, DownloadPal works seamlessly with popular cloud storage providers like Dropbox, Google Drive, and others. It enhances your existing setup rather than replacing it.

What file types and sizes does DownloadPal support?

DownloadPal supports all file types and sizes. The only limitation is on our free plan, which has a 20MB file size limit.

How does pricing work?

We offer a free plan and several paid tiers based on your needs. Paid plans start at $5/month and offer features like unlimited file sizes, more unique links, and advanced analytics.

Is there a trial period?

No, but you can use the free plan and test the functionality. Once you're ready to upgrade, just subscribe to a paid plan and enjoy all the features.

How can I cancel my subscription?

You can cancel your subscription at any time from your account dashboard. There are no long-term contracts or cancellation fees.

What kind of support do you offer?

We offer email support for all users, with priority support for our paid plan subscribers. Just send an email to contact[at]download-pal[dot]com and we'll get back to you as soon as possible.

What if I need to share files larger than my plan allows?

You can upgrade to a paid plan at any time to accommodate larger file sizes or more files.

Can I use DownloadPal for commercial purposes?

Absolutely! Many businesses use DownloadPal to securely share files with clients, partners, or team members. Our Pro plan is specifically designed for commercial and team use. If you're interested in a custom solution, contact us for more details.

Can I change the settings of a source link after I've created it?

Yes, you can modify expiration dates, download limits, and other settings for any link at any time through your dashboard.

What happens when a link expires or reaches its download limit?

The link becomes inactive, and anyone attempting to use it will receive a message that the link is no longer valid.

Do you offer an API for integration with other tools?

Yes, we provide a robust API for our Growth and Pro plan users. This allows for seamless integration with your existing workflows and tools. Contact us for more details.

How quickly can I get started with DownloadPal?

You can sign up and start creating secure download links in minutes. Our intuitive interface requires no special technical knowledge.